always well prepared, works well in a team, promotes diversity and equality in her training and is inclusive of all members of the group.
She is an excellent listener and has the ability to ask pertinent questions and draw out quieter members of the group.
She encourages people to participate fully, uses humour in an appropriate way and has an engaging style that is all her own.
Charmaine Pollard is an experienced trainer with Victim Support London and we value her assessment skills, pairing her with new associate trainers to act as a mentor and to give the organisation feedback on their skills.
I have co-trained several courses with Charmaine Pollard including domestic violence and sexual violence.

Charmaine’ Pollard’s s training has resulted in both staff and new volunteers feeling more confident about their role and ready to begin working with victims, and has enabled experienced participants to work with more sensitive issues and more vulnerable victims with confidence.

Rachael Cross
Senior Training Officer
Victim Support London

services to victims of domestic violence. The services include:
> - Counselling including telephone counselling
> - Group therapy
> - Positive parenting
> - Confidence building
> - Survivors Support Group

Overall the holistic provision of C P Counselling & Consulting has enhanced the quality of services offered to domestic violence survivors. The major success of this year has been the publication of a survivors handbook One Step at a Time – a piece work undertaken by the survivors themselves and brought to fruition over six months. This work has been distributed throughout the borough and has attracted interest from many quarters.

Many of the survivors involved in this project have developed transferable skills to other areas of life. Following the success of the service the decision was taken to commission further unprecedented work in domestic violence on: Declutter your life                 Creating Calm
Say No to Stress                   Turning ideas in business
Learning to love yourself       Forgiving self and others
Incredible confidence             Hat, Hair and Head Gear
Books to Inspire                    Choices and consequences
Food and Mood

This collaborative work has built a real partnership to address the manifestation of violence against women.

Caitriona Scanlan
Safety Interventions Manager
LBC
0207974 6138
caitriona.scanlan@camden.gov.uk

to victims of domestic violence. The services include:
> - Counselling including telephone counselling
> - Group therapy
> - Positive parenting
> - Confidence building
> - Survivors Support Group
Overall the holistic provision of C P Counselling & Consulting has enhanced the quality of services offered to domestic violence survivors.
Continually imaginative, C P Counselling & Consulting seeks to develop work in line with new trends and in response to survivors. An example of this, is the holistic work on domestic violence which C P Counselling & Consulting has conducted with young women in hostels in Camden where therapeutic workshops were coupled with pampering events.

Following the success of the service the decision was taken to commission further unprecedented work in domestic violence on:

LIVING YOUR BEST LIFE –COACHING WORKSHOPS- a series of 6 workshops focusing on the following topics: relationships, Time management, parenting, health & well being, career and work/life balance.

GROWING INTO TRUST WORKSHOPS- a series of 6 workshops focusing on creative ways such as Journal therapy, creating Masks, Clay Modelling, to grow from fear into trust.
The workshops will culminate in individuals creating a survivors handbook from women to women.

This collaborative work has built a real partnership to address the manifestation of violence against women.

Caitriona Scanlan
Domestic Violence Strategy & Services Manager
LBC
0207974 6138
caitriona.scanlan@camden.gov.uk

The course is delivered in small groups and helped one particularly client to speak out as she felt at ease and relaxed.
The course is taught for every one to understand and participate.
As the course had such a great impact on our tenants we are planning on booking further courses in 2009.

Jaki Henry
Floating Support Coordinator
Paddington Churches Housing Association

which enables participants to support victims of crime sensitively and empathetically by learning about the psychologically effects of crime, listening skills and the needs of victims. She has also trained on our 5 day domestic violence and sexual violence courses.

These courses enable staff and volunteers to support victims /survivors of these crimes.
Charmaine Pollard has received excellent feedback from participants on these courses and I have co- trained with her, I know her to be a skilled and supportive trainer. She is empathetic and sensitive to participants and very knowledgeable and experienced in her subject matter.

I have no hesitation in recommending her as both a counsellor and a trainer.

Rachel Cross
Senior Training Officer
Victim Support London

• Re-development of our counselling project
• Delivering core training to new volunteer caseworkers
• Assisting development of our Child protection policy & Practice
• Short listing and interviewing staff and volunteers
• Direct support work and counselling with victims of crime or their families since 1996 in such areas as Homicide   rape and Hate Crime
• Immediate support to victims in a joint initiative with the police ( Operation Ellipse) in response to emergency call outs.
• Direct support to those affected by the London bombings in the Victim Support input alongside the emergency services as part of the "London Emergency plan”.
We are grateful for the high quality and impact of C P Counselling & Consulting’s input in the above areas.

Seamus Kennedy
Manager
Victim Support Hackney & City of London

since 2006, facilitating six specialist Parenting Workshops per year. Th
These workshops aim to increase parents/carers knowledge, understanding, develop parenting skills, as well as enhance their self esteem and confidence.
The topics are relevant to all parents/carers; however there is a specific emphasis on how parenting is affected by domestic violence. Workshops delivered to date:
 Life Skills: Application form, Interviewing Skills, Budgeting, and Nutrition
Time Management
 Women and Children’s Health and Well-being
Managing stress and anxiety
 Power and Control Wheel: Understanding how power and control is used in relationships
 Speak Easy: Enabling parents to discuss relationships and sex education with children/young people
 The Masks we Wear: Creating a mask using arts and crafts to explore hidden feelings/emotions

In working with C P Counselling & Consulting, I am always impressed by their trainer Charmaine Pollard who is passionate about her work, highly skilled, insightful, innovative, has a warm style and easily engages with our diverse client group.

The feedback our clients have given C P Counselling & Consulting is always extremely positive, and our clients have felt empowered to make choices which have subsequently enhanced their health and well being.

C P Counselling & Consulting remain a trustworthy and dependable company and is an excellent example of working together in partnership for the benefit of the community.

Elizabeth Simon
Family Support Services Manager
Solace Women’s Aid

In planning and developing the workshops Charmaine Pollard was very responsive to needs of Sure Start and our service users.
The workshop was very well received women really valued the opportunity to share their experiences with others in a safe and supportive environment.
They particularly welcomed the activities based around goal setting.
I would definitely recommend C P Counselling & Consulting to anyone or organisation looking to commission a facilitator for sensitive client work.

Coral Jepson
Family Support Coordinator
SureStart Hackney Downs

C P Counselling & Consulting co facilitates 6 specialist Parenting Workshops per year. Some of the topic areas covered – pamper day, managing anger/feelings, building confidence and self esteem, domestic violence and the impact on children/young people. These workshops assist parents to develop parenting techniques, gain some knowledge and understanding of the issues faced by parents and children who have been exposed to domestic violence/abuse. C P Counselling & Consulting works in a professional and sensitive manner they have an excellent facilitator who is knowledgeable , flexible, approachable and reliable. The client’s feedback is always positive and confidentially maintained at all times by CP Counselling & Consulting.

Elizabeth Simon
Parenting Services Manager
Camden Women’s Aid

>-  Group therapy
> - Positive parenting
> - Confidence building
> - Survivors Support Group
This service has been invaluable to our clients in helping them address safety issues for themselves and their children.
The therapeutic work has empowered clients to process what has happened and ultimately make life-changing decisions based on their own need and that of their children.

This service has enhanced the advocacy service Of Camden Safety Net; I consider it to be one of our strengths and would hope that it will be taken up by other agencies working with such a vulnerable cohort of clients.

Caitriona Scanlan
Domestic Violence Strategy and Services Manager
LBC
0207 974 6138
caitriona.scanlan@camden.gov.uk